UnitedHealth Group

UnitedHealth Group Improves Quality of Care While Controlling Costs with TigerGraph

UnitedHealth Group (UHG) is the largest healthcare company in the world by revenue. The company, which offers healthcare products and insurance services, is recognized as one of the most innovative organizations within its industry. UHG has almost 50 million medical members. UHG’s technology division, Optum, provides technological, operational and consulting solutions and services. Optum employs over 181,000 of the brightest minds and committed people in healthcare.

Native parallel graphs, the most advanced type of graph analytics, enable data scientists and business users to analyze their data on graph – a database designed to link datasets across multiple domains. With graph, you can easily add another dataset to your analysis and be able to harvest the data to find frequent patterns and suggest the next best action.

Graph + AI Sessions

The Challenge

UHG’s aspiration is to improve the quality of care it provides to its members, while reducing the costs associated with providing that care. In order to deliver on this goal, the company continuously looks for ways to better understand the relationships between providers and members, with a special focus on its members’ journeys to wellness. UHG had looked at multiple solutions for 10 years to find a way to provide users with an integrated view of members. Optum, the technology division of UHG, identified graph databases and analytics as one of the best ways to do this and, after a thorough evaluation of multiple vendors, selected TigerGraph over all other vendors.

patient journey relational database

The Solution

member journey

TigerGraph is enabling UHG to build the largest healthcare graph with over 10 billion vertices and 50 billion edges. It currently contains 1.2 terabytes of data that includes information on its members, providers, claims, visits, prescriptions, procedures, and more. Over 23,000 users access the graph each day on a variety of applications. TigerGraph empowers UHG’s medical providers to make real-time care-path recommendations using knowledge of 50 million patients. Doing so improves the quality of care that it provides to its members, while reducing the costs.

The Results

UHG has implemented TigerGraph in its contact centers and estimates $150 million in savings a year by enabling its medical professionals to provide accurate and effective care path recommendations in real time. The company expects to experience additional benefits by helping members embrace healthier lifestyles, avoid costly pharmaceuticals, recover faster from medical procedures, and much more. UHG is also actively looking at other applications for graph across the company and predicts cost savings could run into the billions of dollars.