Privacy Policy

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy governs data collection and usage for tigergraph.com, tigergraph.com.cn, their respective subdomains, and any other websites owned and operated by TigerGraph, Inc. or GraphSQL, Inc. (“TigerGraph”). The TigerGraph website may include opt-in services for data storage, data visualization, and data analysis. By using the TigerGraph website, you consent to the data practices described in this statement.

Collection of your Personal Information

TigerGraph may collect personally identifiable information, such as your:

  • Name
  • Address
  • E-mail Address
  • Phone Number
  • IP Address
  • Time and date of your access
  • Personal information that you send to TigerGraph or allow TigerGraph to access on your behalf as part of the opt-in services

If you purchase TigerGraph’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through TigerGraph’s public message boards, this information may be collected and used by others.

TigerGraph encourages you to review the privacy statements of websites you choose to link to from TigerGraph so that you can understand how those websites collect, use and share your information. TigerGraph is not responsible for the privacy statements or other content on websites outside of the TigerGraph website.

Use of your Personal Information

TigerGraph collects and uses your personal information to operate its website(s) and deliver the services you have requested.

TigerGraph may also use your personally identifiable information to inform you of other products or services available from TigerGraph and its affiliates. TigerGraph may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

TigerGraph does not sell, rent or lease your information to third parties.

TigerGraph may share your information with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to TigerGraph, and they are required to maintain the confidentiality of your information.

TigerGraph may keep track of the websites and pages our users visit within TigerGraph, in order to determine what TigerGraph services are the most popular. This data is used to deliver customized content and advertising within TigerGraph to customers whose behavior indicates that they are interested in a particular subject area.

TigerGraph will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on TigerGraph or the site; (b) protect and defend the rights or property of TigerGraph ; and, (c) act under exigent circumstances to protect the personal safety of users of TigerGraph , or the public.

Automatically Collected Information

Information about your computer hardware and software may be automatically collected by TigerGraph. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the TigerGraph website.

Use of Cookies

The TigerGraph website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize TigerGraph pages, or register with TigerGraph site or services, a cookie helps TigerGraph to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same TigerGraph website, the information you previously provided can be retrieved, so you can easily use the TigerGraph features that you customized You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to firlly experience the interactive features of the TigerGraph services or websites you visit.

Security of your Personal Information

TigerGraph secures your personal information from unauthorized access, use, or disclosure. TigerGraph uses the following methods for this purpose:

  • SSL Protocol: Your data is encrypted when it travels to or from the TigerGraph website.
  • Data uploaded to TigerGraph data services: TigerGraph uses Amazon Web Services (AWS) to provide our cloud-based graph analytics service. AWS is trusted by the world’s leading companies to provide reliable and secure service.
  • When personal information is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. Your credit card number is not stored on the TigerGraph website.

 

Children

TigerGraph does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Changes to this Statement

TigerGraph will occasionally update this Statement of Privacy to reflect company and customer feedback. TigerGraph encourages you to periodically review this Statement located at www.tigergraph.com/privacy, or to request a copy of this policy at the address below to be informed of how TigerGraph is protecting your information.

Contact Information

TigerGraph welcomes your questions or comments regarding this Statement of Privacy. If you believe that TigerGraph has not adhered to this Statement, to request changes to your personally identifiable information retained by TigerGraph, or to exercise choice on how we collect and process your personally identifiable information please contact TigerGraph at:

TigerGraph
3 Twin Dolphin Drive, Suite 160
Redwood City , California 94065
Email Address: privacy@tigergraph.com

We will respond to requests as commercially reasonable, within the capabilities of our systems, and in accordance with applicable data privacy law.

Effective on February 18, 2018