Advertising, Media and Entertainment

Boost Business Revenue with Personalized Customer Experiences

Understand Your Customers, Drive Revenue in the Process

Uncover Patterns, Similarities and Other Insights

Graph databases empower every executive to uncover patterns, similarities and other insights hidden in their datasets that can result in more accurate business decisions. Accomplishing that goal requires a three-step process: integrating data to make it reliable, building 360-degree views of this data and, finally, extracting insights from the data to personalize recommendations for and deepen relationships with customers. 

Integrate Data to Identify Valuable Customer Insights

Entity resolution is the process of disambiguating data. The key to entity resolution is connecting digital entities referring to the same real-world identities. Graph databases are the most intuitive and efficient data structures for connecting dots. Each digital entity can be represented as a vertex in the graph; each attribute that will be used to connect the entities can also be represented as a vertex in the graph. If we represent the entity-has-attribute relationship as edges, then we can form a graph where different entities are linked together when they share a set of attributes such as phone number, email, physical or IP address.

Legacy Approaches Are Insufficient at Identifying Influencers

Finding influencers on social media is well understood and there are many tools that can identify the hubs, characterize the communities or audience attached to each hub and rate the relative value of each community for marketing purposes.

For complex products such as new pharmaceutical drugs, equipment, or healthcare treatments, identifying hubs of influencers among physicians and other healthcare providers requires deep analysis of patient claims data to uncover referral relationships. Analytics systems built on relational databases require expensive joins among large tables containing prescriber, claims and patient data – it can take hours, sometimes days to complete the database joins and that makes traditional analytics solutions unsuitable for this type of analysis.

Build 360-Degree Views of Interconnected Data

The next step is to build 360-degree views of the data. Graph databases are the ideal way to accomplish this. This results in a much better solution for understanding the connections among data. A marketer could, for example, create a graph that identifies the names of the key people involved with a sales opportunity, along with their roles and the date of their involvement in the opportunity. A couple of clicks identifies specific actions of the individuals involved in the opportunity, such as downloading a white paper, watching a webinar, attending a meeting, downloading developer edition software, signing up for a cloud-based trial and more. By applying analytics on this data, the marketer could now offer contextual next best actions to further move the customer along the sales campaign.

Personalize Recommendations to Boost Customer Loyalty

Once an organization has developed 360-degree views of its customers, it has an opportunity to make product / service recommendations that have a higher probability of resonating with the target audience. Recommendation engines which have a graph database as a foundation are able to leverage a much richer understanding of a person’s likes and dislikes and, subsequently, provide recommendations which are much better informed. Businesses which are using these types of recommendation systems are able to drive 30% higher average order value.

The Result: Understand Your Customers, Drive Revenue in the Process

The better you know your audience, the more competitive your offering. Take the example of a media company. A person could consume content on different devices, such as a smartphone, tablet device or desktop computer, from various streaming platforms, including Roku, XBox, and Xfinity, using multiple accounts in some cases, spanning HBO’s Go to Comcast’s Xfinity app, and so on. Although this will result in multiple data points, they are all associated with a single viewer. An ability to disambiguate that data, and build 360° view of consumer’s behavior (eg, programs, viewer preferences), enables the media company to recommend programming likely to hold the interests of subscribers. At the same time, it empowers the media company to build a hyper-personalized advertising platform that offers advertisers a higher probability of reaching their intended audiences.