Pricing for TigerGraph Savanna is based on the virtual machine instance(s) and storage capacity you consume. Efficient data compression and parallel processing mean you’ll get a surprising amount of data storage and query performance out of each instance. TigerGraph works with leading cloud providers to use the most optimal compute nodes and storage services to maximize TigerGraph Savanna performance at the lowest cost to you.
TigerGraph Savanna lowers the cost of ownership in three ways: compressed data, more efficient computation, and elastic and independent scaling of storage and computation.
Savanna’s separation of storage and compute, with fast deployment of tailored compute resources means you can optimize your spending by enabling exactly what you need and then pausing or decommissioning resources that aren’t needed.With these factors, TigerGraph Savanna is more cost-effective than other graph databases running in the cloud. Please see this independent benchmark report. For more TCO comparisons, please contact us.
TigerGraph Savanna charges for three resources: storage, compute, and add-ons. Savanna doesn’t charge for data transfer at this time. The hourly rate depends on the resource type and the geographic region. Storage usage is checked every 10 minutes and prorated. Compute and add-on usage is measured from the time that you request to turn it on until the time it is fully off or terminated, measured with 1-minute granularity and prorated.
Storage is used to hold your graph data, metadata, and backup files; it is considered active if it is storing your data. It is fully elastic, adjusting to your actual usage.
A workspace is a managed unit of compute resources, which comprises CPU and memory. Your storage may have multiple workspaces attached to each. Each workspace can be assigned its own workload. The hourly rate for each workspace depends on its size and replication factor.
Our billing system will total the charges at the end of each calendar month, generate an itemized invoice, and charge your credit card.
We have pricing tables and a handy cost estimator at the TigerGraph documentation website. Note that hourly rates may depend on the geographic region where you choose to deploy.
High Availability (HA) on TigerGraph Savanna ensures your graph database remains operational even during disruptions. When HA is enabled, the price is calculated using a multiplier based on the size of your TigerGraph compute resource.
| Compute Size | Replication Factor | Cost Multiplier |
| Sizes equal or below TG-8 | 3 | 2.8x |
| Sizes above TG-8 | 2 | 1.95x |
TigerGraph Savanna offers a variety of add-ons to enhance your graph database experience. Each add-on is priced individually, allowing you to customize your TigerGraph Savanna environment to fit your specific needs and budget. Add-ons are billed monthly and can be added or removed at any time to provide maximum flexibility.
| Add-On | Scope | Price |
| Insights | Workspace | 10% of the compute usage |
| GraphStudio™ | Workspace | Free |
| GraphQL | Workspace | Free |
Before deleting any data we will make multiple efforts to contact you using the email address and phone number provided to us when you register. In any case, we will save the last backup of your instance for 7 days for the Basic tier, 14 days for the Premium tier, and 28 days for the Enterprise tier.
If you are subscribed to our standard hourly service, you will be charged only for your hours of use, as described above.
We bill you and charge your credit card at the end of each calendar month.
You can either open a support ticket from the cloud portal by clicking “Support” on the menu at the left of the page, or you can send an email to [email protected].
Contact [email protected].
For commitments longer than one year, our sales team can discuss options with you. Contact us at [email protected].
Our terms and conditions are on our website at www.tigergraph.com/terms.
With TigerGraph Savanna, you only pay for what you use. For long term contracts, please contact [email protected].
For commitments longer than one year, our sales team can discuss options with you. Contact us at [email protected].
Yes, your credits are valid on either platform. If you registered for both services through the same login account, they should be automatically linked. If you have separate accounts, please contact [email protected].
TigerGraph certifications and training are part of our global customer success program. Our Customer Success Team is here to build relationships, inspire curiosity, and empower our customers and partners to solve complex problems, thereby enabling adoption and growth. Please email us with any additional questions.