AI and Graph in the Retail Industry
Macro-economic forces over the last few years expedited the journey of technology adoption for the retail industry, affecting most aspects of a retail organization. While sub-categories within retail – apparel,…
Building Engagement and Connection with Customer 360
Customer 360 is a powerful strategy and an increasingly popular one with business leaders. Customer 360, which refers to getting a single view of engagement across the entire customer journey,…
Turn Customer Data into Valuable Insights and Improved Operations with Customer 360
Your customers generate a lot of data. There’s a wealth of information in this data if you can understand the relationships between that data, leading enterprise organizations to implement customer…
Curating and Hyper-personalizing the Banking Customer Journey
Why is it important for banks to hyper-personalize their customers' journeys? Customer experience (CX) is a widely known competitive differentiation factor for consumer companies. Retail banking as a sector has…
