TigerGraph Cloud Subscription Terms

(updated September 19, 2019)

These TigerGraph Cloud Subscription Terms (“Subscription Terms”) are part of a legal agreement (the “Agreement”) between the person or entity agreeing to these terms (“Customer”) and TigerGraph, Inc., a Delaware corporation, and includes these Subscription Terms, any terms expressly incorporated herein by reference, and any terms in a fully executed ordering document that incorporates these Subscription Terms (an “Order Schedule”). This Agreement is effective as of the date the Order Schedule is fully executed (the “Effective Date”).

1. Subscription

1.1. Subscription Services. Subject to the provisions of these Subscription Terms, TigerGraph will provide certain cloud-based Software services (“Cloud Services”) as specified on an Order Schedule for the period specified in the applicable Order Schedule (the “Subscription Period”).  The Cloud Services will be provided in accordance with the: (i) Order Schedule (ii) Documentation, (iii) SLA, and (iv) Support Policy.

1.2 Definitions. 

“Software” means the TigerGraph Enterprise database software and related tools.

“Console” means the web-based user interface that Customer shall use to access the Cloud Services.

“Customer Data” means all proprietary, non-public electronic data or information submitted to the Cloud Services by Customer.  

“Documentation” means the materials available at docs.tigergraph.com, as amended from time to time.

“SLA” means the TigerGraph Cloud SLA available at www.tigergraph.com/terms,  as amended from time to time.

“Support Policy” means the terms set forth in the TigerGraph Support Policy available at www.tigergraph.com/terms as amended from time to time.

1.3  Modifications; Discontinuation of Service.  TigerGraph may make modifications to the Cloud Services or components of the Cloud Services, including the Software, from time to time and will use commercially reasonable efforts to notify Customer of any material modifications.  TigerGraph reserves the right to discontinue offering the Cloud Services at the conclusion of Customer’s then-current Subscription Period.

1.4 TigerGraph Cloud Free Instance. TigerGraph may allow Customer to use the lowest tier of the Cloud Services on a no-fee basis. If such no-fee use is allowed, TigerGraph shall not be subject to the SLA, Support Policy, and the warranties set forth in Section 8.1 and 8.2. Customer’s use of the TigerGraph Cloud Free Instance may be terminated at any time at TigerGraph’s discretion. 

2. Payment

2.1. Fees. Customer will pay all fees specified in the Order Schedule for Cloud Services (“Fees”). If the Order Schedule specifies a subscription basis, all Fees are due 30 days from the invoice date. If the Order Schedule specifies a pay-as-you-go basis, Customer shall provide a credit card for the payment of Fees. For the pay-as-you-go basis, Customer authorizes a recurring monthly charge to your credit card based on our current fee schedule for the Cloud Services. All Fees are non-refundable and non-cancelable. Unless otherwise specified in the Order Schedule, all Fees are in U.S. dollars and shall be paid without setoff or deduction.  Unless otherwise specified in the applicable Order Schedule, upon renewal of the Subscription Period, the Fees will be the then-current list price for Cloud Services.

2.2. Taxes. Customer is responsible for any duties, customs fees, or taxes (other than TigerGraph’s income tax) associated with the Cloud Services and professional services, including any related penalties or interest (“Taxes”), and shall pay the listed Fees without deduction for Taxes. If Customer is required by applicable law to withhold any amount from any payments specified in the Order Schedule, then Customer will pay TigerGraph the listed Fees as if no withholding were required, and shall remit the withholding to the appropriate governmental authorities on behalf of TigerGraph, with a copy of the tax receipt or certificate forwarded to TigerGraph.

2.3. Delinquencies. Any late payments will accrue late charges at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower.  

2.4 Bursting.  Customer agrees that the Cloud Services may enable Customer to exceed the use limits defined in the Service Order, provided that if such use is repeated or excessive, as determined by TigerGraph, TigerGraph may invoice Customer, and Customer will pay for, the number of required additional use, prorated over the remaining Subscription Period.  In no event shall Customer’s no-charge bursting use exceed 50 percent of the use amount for the Subscription Period, and any no-charge bursting shall be limited to thirty (30) total days within the Subscription Period. If Customer declines to increase the use limits as recommended by TigerGraph or otherwise refuses to cooperate with TigerGraph to increase its licensed use, TigerGraph may suspend Customer’s use of the Cloud Services, until such time as Customer is able to reduce its use to the licensed levels.

3. Restrictions

All rights in the Software, Console, and Cloud Services not expressly granted under this Agreement are reserved to TigerGraph or its licensors. Without limiting the foregoing (except to the extent such restriction is expressly prohibited by applicable law), Customer shall not, and shall not permit others under its control to: (1) copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract the source code of the Software, Console, or any component of the Cloud Services; (2) assign, sublicense, transfer, lease, rent or otherwise distribute or make available the Software or Console, or Cloud Services to any third party; (3) use the Cloud Services for High Risk Activities or otherwise contrary to the Documentation; (4) use the Cloud Services to create, deliver training on, improve (directly or indirectly) or offer a substantially similar product or service; (5) reconfigure the Cloud Services without prior written consent from TigerGraph; (6) use the included ODBC driver to connect to other distributions of the components of the Software, or (7) perform benchmarking of the Cloud Services.  “High Risk Activities” means uses such as the operation of nuclear facilities, air traffic control, or life support systems, where the use or failure of the Software could lead to death, personal injury, or environmental damage. The Software includes the third party software and material specified at https://docs.tigergraph.com (“Third Party Software”).

4. Proprietary Rights; Data

4.1. License. The Cloud services do not include the separate licensing or any sale of Software. Subject to the provisions of these Subscription Terms and Order Schedule, TigerGraph grants Customer a worldwide, nonexclusive, nontransferable, nonsublicensable, terminable license to access the Software provided with the Cloud Services during the Subscription Period, subject to any license parameters specified in the applicable Order Schedule.  As between the parties, all intellectual property rights in the Software and Cloud Services shall remain with TigerGraph or its licensors. Software and Cloud Services may be updated at any time. If TigerGraph materially reduces the Cloud Services, if practicable, TigerGraph will provide reasonable notice of no less than six months prior notice to Customer.

4.2. Federal Agency Users. The Software was developed solely at private expense and is commercial computer software and related documentation within the meaning of the applicable Federal Acquisition Regulation and agency supplements thereto.

4.3. Feedback. If Customer provides any suggestions or feedback regarding the Software, Console, or Cloud Services, TigerGraph may use such information without obligation to Customer, and Customer hereby irrevocably assigns to TigerGraph all right, title, and interest in that feedback or those suggestions.

4.4.  Customer Data.  As between TigerGraph and Customer, all title and intellectual property rights in and to the Customer Data is owned exclusively by Customer.  Customer is solely responsible for the content of Customer data. Customer will not expose sensitive or regulated Customer Data in unencrypted format to TigerGraph. Customer hereby authorizes and consents to TigerGraph access, process, and store Customer Data solely as required to provide the Cloud Services.  Customer will obtain any consents from Customer’s end users that are required for Customer to pass the Customer Data to TigerGraph to provide the Cloud Services. 

4.5. HIPAA. Unless Customer and TigerGraph are parties to a Business Associate Agreement, Customer agrees that: (i) TigerGraph is not acting on Customer’s behalf as a Business Associate or subcontractor; (ii) the Software may not be used to store, maintain, process or transmit protected health information (“PHI”); (iii) the Cloud Services will not be used in any manner that would require TigerGraph, the Software, or the Cloud Services to be compliant with the Health Insurance Portability and Accountability Act of 1996, as amended and supplemented (“HIPAA”).  In the preceding sentence, the terms “Business Associate,” “subcontractor,” “protected health information” or “PHI” shall have the meanings described in HIPAA.  

4.5. GDPR.  Should Customer Data contain personal data as defined by The EU general data protection regulation 2016/679 “GDPR,” this Agreement shall be a contract as specified by Article 28(3) of the GDPR. Customer agrees that it shall comply with its obligations as a controller under the GDPR. In its role as a processor under the GDPR, TigerGraph agrees that it:

(a) processes the personal data only on documented instructions from the controller, including with regard to transfers of personal data to a third country or an international organization, unless required to do so by Union or Member State law to which the processor is subject; in such a case, the processor shall inform the controller of that legal requirement before processing, unless that law prohibits such information on important grounds of public interest; 

 (b) ensures that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

(c) takes all measures required pursuant to Article 32 of the GDPR;

(d) respects the conditions referred to in paragraphs 2 and 4 of Article 28 of the GDPR for engaging another processor;

(e) taking into account the nature of the processing, assists the controller by appropriate technical and organizational measures, insofar as this is possible, for the fulfilment of the controller’s obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR; 

 (f) assists the controller in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to the processor;

(g) at the choice of the controller, deletes or returns all the personal data to the controller after the end of the provision of services relating to processing, and deletes existing copies unless Union or Member State law requires storage of the personal data; 

 (h) makes available to the controller all information necessary to demonstrate compliance with the obligations laid down in this Article and allow for and contribute to audits, including inspections, conducted by the controller or another auditor mandated by the controller.

5. Term & Termination

5.1. Agreement Term. This Agreement will begin on the Effective Date and continue until the later of the following: (1) the expiration or completion of all Subscription Periods under any open Order Schedules;  (2) if the Order Schedule specifies a pay-as-you-go basis, the date you close your account; (3) the date on which the Agreement is terminated as specified herein. Each Subscription Period will automatically renew for successive one-year periods (or such longer time as may be specified on an Order Schedule) unless either party gives at least ninety (90) days written notice to the other party prior to the end of the then-current Subscription Period.

5.2. Termination for Breach. Either party may terminate this Agreement if the other party breaches any material term of this Agreement and fails to cure that breach within 30 days after receipt of written notice.

5.3. Termination by TigerGraph. TigerGraph may terminate this Agreement for any reason by providing Customer 30 days’ advance notice.

5.4. Effect of Termination. If the Agreement expires or is terminated, then: (1) the rights granted by one party to the other will immediately cease; (2) all Fees owed by Customer are immediately due upon receipt of the final invoice, and if Customer provided a credit card, Customer authorizes TigerGraph to charge for all outstanding Fees; and (3) upon request, each party will use commercially reasonable efforts to return or destroy all Confidential Information of the other party.

6. Confidentiality

6.1. Confidentiality Obligation. During the term of this Agreement, both parties agree that: (1) Confidential Information will be used only in accordance with the terms and conditions of this Agreement; (2) each will use the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care; and (3) the Confidential Information may be disclosed only to (a) employees, agents and contractors with a need to know, and to its auditors and legal counsel, in each case, who are under a written obligation to keep such information confidential using standards of confidentiality not less restrictive than those required by this Agreement; and (b) comply with a legal requirement or process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures inside or outside of the United States.  TigerGraph may use Customer Data for internal business purposes only, including providing Support, and improving, testing and providing the Cloud Services. “Confidential Information” means any information designated as confidential orally or in writing by either party, or any information that the receiving party knows, or has reason to know, is confidential or proprietary based upon its treatment by the disclosing party. Confidential Information does not include (a) information submitted by Customer via a support ticket or other type of support request; or (b) usage data derived by TigerGraph from Customer’s use of the Software and Cloud Services provided that such data is anonymized and aggregated.

6.2. Exclusions. This Agreement imposes no obligation with respect to information that: (1) is a part of or enters into the public domain; (2) was already in the recipient’s possession prior to the date of disclosure other than by breach of this Agreement; (3) is rightfully received from a third party without any duty of confidentiality; or (4) is independently developed without reference to the Confidential Information of the disclosing party.

6.3. Publicity. TigerGraph may identify Customer as a customer of the Cloud Services, provided that any such statements shall conform with any trademark use guidelines provided by Customer.  Each party must obtain the other party’s advance consent to any press release relating to the Cloud Services.

7. Warranties

7.1. Services Warranty. TigerGraph warrants that the Cloud Services will meet the requirements set forth in the Documentation applicable to this Cloud Services ordered. If the Cloud Services fail to conform to the foregoing warranty, as Customer’s sole and exclusive remedy for such failure, and provided that Customer provides TigerGraph with written notice of such breach within thirty (30) days of occurrence, TigerGraph will promptly attempt to re-perform the applicable Cloud Services or at TigerGraph’s option terminate this Agreement and refund any pre-paid Fees attributable to the non-conforming Cloud Services following the termination date.

7.2. SLA Warranty. TigerGraph warrants that the Cloud Services will meet the service levels as stated in the SLA. As Customer’s sole and exclusive remedy for any breach of the SLA, Customer shall be given the applicable Service Credit, as defined in the SLA.

7.3. Authority. Each party warrants that it has full power and authority to enter into this Agreement.


8. Indemnity

8.1. Indemnity by TigerGraph. TigerGraph shall defend or settle at its sole expense any claim brought against Customer, its directors, officers, or employees by a third party alleging that the Software as installed by TigerGraph in the Cloud Services infringes or misappropriates any patent, copyright, or trade secret of a third party, and TigerGraph shall pay all damages finally awarded or costs of settlement of the claim provided that Customer: (1) provides TigerGraph prompt written notice of any claim; (2) gives TigerGraph sole control of the defense and settlement of the claim but may not settle any claim unless such settlement fully releases Customer from any liability; and (3) provides all reasonable assistance in connection with the claim.

8.2. Injunctions. If Customer’s rights to use the Software are, or in TigerGraph’ opinion could be, enjoined due to an indemnified claim, then TigerGraph may, at its sole option and expense: (1) procure for Customer the right to continue using the Software according to the terms of this Agreement, (2) modify the Software such that it operates with materially equivalent functionality without infringing or misappropriation, or (3) if neither of the foregoing options is commercially reasonable, terminate the Agreement and refund any prepaid portion of the Fees attributable to the period following termination.

8.3. Exclusions. The indemnity provided by TigerGraph under this Agreement does not extend to claims arising from or relating to: (1) modifications to the Software not provided by or approved in writing by TigerGraph; (2) use of the Software in combination with any data, software, or hardware not provided by TigerGraph to the extent the alleged infringement would not have occurred without the combination; (3) Third Party Software; (4) use of the Software in violation of this Agreement, or (5) allegedly infringing activities that continue after TigerGraph has informed Customer in writing of and made available to Customer at no additional charge a substantially similar version of the Software that would have avoided the alleged infringement.

8.4. Remedy. This Section 6 states Customer’s sole and exclusive remedy with respect to claims of infringement of third party proprietary rights of any kind and is subject to the terms of the section titled “Limitation of Liability.”

8.5. Customer Indemnity.  Customer shall defend or settle at its sole expense any claim brought against TigerGraph, its directors, officers, or employees by a third party arising out of Customer’s misuse of the Software or the Cloud Services, including in breach of Section 5.4 (“Customer Data”).

9. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall TigerGraph or its suppliers be liable for damages other than direct damages, including the cost of procurement of substitute goods or technology, loss of profits, or for any special, consequential, incidental, punitive or indirect damages on any theory of liability, whether in statute, contract, tort, strict liability, indemnity or otherwise, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, in no event shall the total liability of TigerGraph to Customer under this Agreement exceed the greater of the total amounts paid by Customer to TigerGraph during the 12 months prior to the date the claim arises, or ten thousand US dollars. The liability limitations in this paragraph (and otherwise in the Agreement) do not limit or exclude damages for bodily injury or death or other damages that under applicable law cannot lawfully be limited or excluded.

10. Insurance

During the term of this Agreement, TigerGraph will maintain at least the following levels of insurance coverage: (1) general commercial liability of $1 million per occurrence, $2 million aggregate for bodily injury and property damage; (2) automotive, hired and non-owned liability of $1 million for bodily injury and property damage; (3) errors and omissions of $2 million per claim and aggregate limit; and (4) workers’ compensation meeting statutory limits.

11. Miscellaneous

11.1. Affiliates. TigerGraph and Customer agree that Affiliates of Customer may acquire Cloud Services from TigerGraph or its Affiliates by entering an Order Schedule with TigerGraph (or a TigerGraph Affiliate) that incorporates the terms and conditions of this Agreement and sets forth the then-applicable pricing. The parties acknowledge that adjustments to the terms of this Agreement may be made in a particular Order Schedule (for example, to address disparate tax and/or legal regimes in other geographic regions).  “Affiliate” means an entity that owns or controls, is owned or controlled by, or is under common control or ownership with a party, where “control” is the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract or otherwise.

11.2. Assignment. The Agreement may not be assigned by either party by operation of law or otherwise, without the prior written consent of the other party, which consent will not be unreasonably withheld. Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Schedules), without consent of the other party, to its Affiliate or in connection with a merger, acquisition, corporate reorganization, or the sale of all or substantially all of the assets of the business to which the Agreement relates. Any such assignment shall be effective upon payment of all amounts then due.

11.3. Conflicting Terms. If there is a conflict among the documents that make up this Agreement, the documents will control in the following order: the Order Schedule, these Subscription Terms, and the terms located at any URL referenced in these Subscription Terms.

11.4. Entire Agreement. This Agreement sets out all terms agreed between the parties and supersedes all other agreements between the parties relating to its subject matter. In entering into this Agreement, neither party has relied on, and neither party will have any right or remedy based on, any statement, representation or warranty (whether made negligently or innocently), except those expressly set out in this Agreement. The terms located at a URL referenced in this Agreement are hereby incorporated by this reference. After the Effective Date, TigerGraph may provide Customer with an updated URL in place of any URL in this Agreement.  Customer agrees that its purchase of a Subscription is neither contingent upon the delivery of any future functionality or features nor dependent upon any oral or written public comments made by TigerGraph, including any roadmaps or target release dates, with respect to future functionality or features.

11.5. Export Controls. Customer agrees to comply with all export and re-export restrictions and regulations of the Department of Commerce and any other United States or foreign agencies and authorities in connection with Customer’s use of the Cloud Services and Software.  In particular, but without limitation, the Software may not, in violation of any laws, be exported or re-exported: (1) into any U.S. embargoed country; or (2) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Commerce Department’s Table of Deny Orders.  Customer represents and warrants that Customer and its Affiliates are not located in, under the control of, or a national or resident of any such country or on any such list.

11.6. Force Majeure. Neither party will be liable for failure or delay in its performance under this Agreement to the extent caused by circumstances beyond its reasonable control. TigerGraph reserves the right to suspend Cloud Services to comply with laws.

11.7. Governing Law. This Agreement is to be construed in accordance with and governed by the internal laws of the State of California without regard to its conflict of laws principles, and each party hereby consents to the jurisdiction of the federal or state courts of Santa Clara County, California, USA. Each party hereby waives any right to jury trial in any litigation in any way arising out of or related to this Agreement.

11.8. Independent Contractors. This Agreement will not be construed as creating an agency, partnership, joint venture or any other form of association, for tax purposes or otherwise, between the parties; the parties will at all times be and remain independent contractors.

11.9. No Third-Party Beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does.

11.10. Notices. All notices must be in writing and addressed to the other party’s legal department and primary point of contact. Notice will be treated as given on receipt, as verified by written or automated receipt or by electronic log (as applicable).

11.11. Severability and Waiver. In the event that any provision of this Agreement (or any portion hereof) is determined by a court of competent jurisdiction to be illegal, invalid or otherwise unenforceable, the provision (or portion) will be enforced to the extent possible consistent with the stated intention of the parties, or, if incapable of enforcement, will be deemed to be severed and deleted from this Agreement, while the remainder of this Agreement will continue in full force.  The waiver by either party of any default or breach of this Agreement will not constitute a waiver of any other or subsequent default or breach.

11.13. Survival. The following sections will survive any expiration or termination of this Agreement:  Payment, Restrictions, Proprietary Rights, Effect of Termination, Confidentiality, Limitation of Liability, and Miscellaneous.

11.14. Updates. Except as expressly provided herein, no modification of this Agreement will be effective unless contained in writing and signed by an authorized representative of each party. TigerGraph may make changes to terms located at a URL referenced in this Agreement, including these Subscription Terms (collectively, the “URL Terms”) from time to time.  TigerGraph will post the amended terms and will update the “Last Updated Date” at the top. By continuing to use the Cloud Services, Console, or Software after TigerGraph has provided Customer with such notice of a change, Customer is indicating that it agrees to be bound by the modified terms. If the change has a material adverse impact on Customer and Customer does not agree to the change, Customer must notify TigerGraph within 30 days of the applicable Last Updated Date. If Customer notifies TigerGraph as required, then Customer will remain governed by the terms in effect immediately prior to the change until the end of the then-current Subscription Period. If the Subscription Period is renewed, it will do so under the updated URL Terms.