Comparison of TigerGraph Success Plans

TigerGraph Success Plans

Customized support, strategic insights, and expert knowledge designed to propel your business objectives.

ACCELERATE OUTCOMES

Experienced technical success managers help you set and drive an outcome-based Analytics & AI technology adoption plans to meet your business goals.

EMPOWER YOUR ORGANIZATION

Grant your IT managers, developers, and data scientists as well as business users unlimited access to self-paced training and credits for professional live training.

MAXIMIZE YOUR INVESTMENT

Get professional guidance on deployment, solution implementation, and management for your TigerGraph investments.

Comparison of Success Plans

DETAILS
Pricing
dependent on plan
  • Engagement
  • Training
  • Health Checks
  • Business Reviews


  • Support SLA


  • Additional PRO Service Hours (SoW)
  • Slack / Team Channels
  • Dedicated Regional Support
  • Weekly Support Check-Ins
  • Zendesk Support Accounts
  • Dedicated Support for VPC deployments
NONE
$0/yr
no percentage of base price
  • Community Help
  • Self-Service
  • Self-Service
  • Best Effort
  • 7am-7pm (M-F)
    Urgent 4 hrs
    High 12 hrs
    Normal 48 hrs
    Low 1 week
  • $300/hr
  • No
  • No
  • No
  • 2
  • ---
PoV
$10K/mo
renewed per month
  • Exploration
    30 PRO hrs/mo
  • 2 hrs/mo
    PRO-led training
  • As needed
  • As needed
  • 7am-7pm (M-F)
    Urgent 2 hrs
    High 8 hrs
    Normal 24 hrs
    Low 48 hrs
  • $300/hr
  • No
  • 2
  • ---
GUIDED
$30k/yr
no percentage of base price
  • Best Practices
    80 PRO hrs/yr
  • 10 hrs/yr
    PRO-led training
  • Quarterly Analysis
  • Annual
  • 7am-7pm (M-F)
    Urgent 2 hrs
    High 8 hrs
    Normal 24 hrs
    Low 48 hrs
  • $300/hr
  • No
  • No
  • No
  • 4
  • $300k/yr
ENHANCED
$50K/yr
no percentage of base price
  • Personalize Practices
    150 PRO hrs/yr
  • 20 hrs/yr
    PRO-led training
  • Monthly Analysis
  • Biannual
  • 7am-7pm (M-F)
    Urgent 1 hrs
    High 4 hrs
    Normal 12 hrs
    Low 24 hrs
  • $300/hr
  • No
  • No
  • No
  • 8
  • $250k/yr
STRATEGIC
$100K/yr
or 10% of base
  • Strategic Advice
    300 PRO hrs/yr
  • 40 hrs/yr
    PRO-led training
  • Bi-Weekly Analysis
  • Quarterly
  • 24x7
    Urgent 1/2 hrs
    High 2 hrs
    Normal 6 hrs
    Low 12 hrs
  • $300/hr
  • 12
  • $200k/yr
Editions
Licensing
Developer Edition
Free for non-production, research, or educational use
TigerGraph Cloud
Pay as you go by the minute; Free tier, free credits, and annual contracts available.
Enterprise Edition
Free 30-day trial
Editions
Includes
Developer Edition
UPGRADED: Same Database engine and GSQL support as Enterprise Edition, including MultiGraph o Single Machine o Single User
TigerGraph Cloud
The power of TigerGraph, as a Service + Instant Deployment + Automatic backups + Scale Out & Replication + Security + Pay for what you use
Enterprise Edition
All TigerGraph Database and Enterprise features, including + Distributed Graph + MultiGraph + Security + User Management
Editions
Support
Developer Edition
Community Forum
TigerGraph Cloud
Enterprise Edition
Editions
How to Get It
Developer Edition
www.tigergraph.com/developer
TigerGraph Cloud
www.tigergraph.com/cloud
Enterprise Edition
www.tigergraph.com/free-trial
Editions
Native MPP Graph
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
Real-Time Deep Link Analytics
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
Ultra-Fast Loading and Updates
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
GSQL Query and Loading Language SQL-like syntax and built-in parallelism
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
Graph Size
Developer Edition
500 billion edges
TigerGraph Cloud
Unlimited
Enterprise Edition
Unlimited
Editions
Compressed Data Store
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
In-Memory Processing; ACID Transactions
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
Distributed, Auto-Partitioned Graph
Developer Edition
No
TigerGraph Cloud
Enterprise Edition
Editions
MultiGraph
Developer Edition
TigerGraph Cloud
Coming Soon
Enterprise Edition
Editions
Dynamic Schema Change
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
GraphStudio Visual SDK and UI Design, Load, Explore, Query, Visualize
Developer Edition
TigerGraph Cloud
Enterprise Edition
Editions
Admin Portal
Developer Edition
-Monitor system operation
TigerGraph Cloud
-Monitor system operation -Manage credentials -Backup & Restore
Enterprise Edition
-Monitor system operation -Manage licenses
Editions
Automated Deployment
Developer Edition
No
TigerGraph Cloud
Enterprise Edition
No
Editions
Automated Backups
Developer Edition
No
TigerGraph Cloud
Enterprise Edition
No
Editions
Backup and Restore
Developer Edition
Coming Soon
TigerGraph Cloud
Enterprise Edition
Editions
Multiple Users
Developer Edition
No
TigerGraph Cloud
Enterprise Edition
Editions
HA Replication
Developer Edition
No
TigerGraph Cloud
Enterprise Edition
Editions
Data Encryption At Rest and In Motion
Developer Edition
No
TigerGraph Cloud
Enterprise Edition
Editions
Enterprise User Management LDAP and SSO
Developer Edition
No
TigerGraph Cloud
Coming Soon
Enterprise Edition
Editions
Role-Based Access Control
Developer Edition
No
TigerGraph Cloud
Coming Soon
Enterprise Edition
Editions
Audit Compliance
Developer Edition
No
TigerGraph Cloud
SOC 2 Type 1
Enterprise Edition
Coming Soon
Editions
Cloud Security: VPC for each account
TigerGraph Cloud
n/a
TigerGraph Cloud
Enterprise Edition
n/a